A supportive communication climate encourages the practice of good listening skills and quick resolution of conflicts a defensive communication climate can result from too strict of an observance of the company hierarchy.
The converse, moreover, also is true the more supportive or defense-reductive the climate, the less the receiver reads into the communication distorted loadings which arise from projections of his own anxieties, motives and concerns. A supportive climate is nonjudgmental so that the other person does not feel defensive by communication it encourages open, constructive, honest and effective interaction defensive climate can define as makes the other person feel self-protective and leads to competitive or destructive conflict. Mccornack suggests that organizations should develop supportive climates, which are workplace environments that can be described as “warm, open, and supportive,” instead of defensive ones in order to be more productive (mccornack, 2009.
Defensive and supportive communication strategies jack gibb, a researcher of group communication, identified several communication strategies that produce defensiveness as as a complementary set of strategies that can be more supportive. Supportive climate: defensive climate: description non-judgemental presentation of perceptions, feelings, events genuine requests for information descriptively reflecting opinions and direct observations of visible behaviour back to the other person avoiding terms like ‘good’ or ‘bad. Second, supportive communication is problem oriented, while defensive communication is controlling problem- oriented communication is collaborative it is the kind of communication that supports the coconstruction.
Supportive climates are like the relatives you visit who have an open door policy and people feel free to go grab a drink out of the refrigerator, make jokes, and put their feet up on the coffee table.
Supportive or defensive communication climate supportive communication is the skill most linked with effective management discuss briefly the basic communications model and noise, then focus on supportive communications within the context of coaching and counseling use specific job situations throughout.
Communication climates communication climate - the environment created by the participants which increase or decrease defensiveness supportive & defensive communication climates.